Aurora Nephrology
Nephrology • Wauwatosa, WI
What patients say
Patients praise
- Some patients report positive experiences with individual doctors and nurses
- Specific physicians are sometimes noted for being professional, caring, and thorough
- Some patients are satisfied with the quality of medical examinations and explanations given by specific providers
Common complaints
- Difficulty reaching the office via phone, including long hold times and disconnected calls
- Unprofessional or rude front desk staff interactions
- Long wait times for appointments
- Concerns regarding cleanliness of examination rooms
- Negative experiences with lab technicians regarding infant care
In patients' words
"The phone service is terrible l. Your on wait time for 15 plus minutes just to make an appointment. And every time they say please hold, they hang up! I seriously dislike calling. Love the doctor but the building is just terrible at customer service."
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