Urgent Care Wausau - Marshfield Clinic
Urgent Care • Wausau, WI
Ratings by platform
- Birdeye: 1.4 out of 5 stars (5 reviews)
- BestProsInTown: Not specified (95 reviews (total for Marshfield Clinic Wausau Center))
What patients say
Patients praise
- Some staff members, such as certain PAs and phlebotomists, are praised for professionalism and expertise
- Appreciation for the broad range of medical services available at the center
- Positive experiences regarding ease of access, parking, and efficient screening for specific routine procedures like COVID testing
Common complaints
- Concerns regarding billing practices, including unexpected or astronomical bills and overcharging
- Frustration with access to care, including being denied care due to insurance coverage or clinic hours
- Reports of rude or condescending staff and administrative personnel
- Long wait times and difficulties with appointment scheduling/cancellation via phone
- Clinical concerns, such as perceived dismissive treatment or unconventional medical advice
- Physical environment described as cramped or claustrophobic in some areas
In patients' words
"My fiancé was denied care at Urgent care for an infection in his face due to health insurance HMO, they didn’t even attempt to accommodate or give us other options. 10/10 would not recommend."
— a-better-place.com"Today, we go to the walk-in (open until 6) at 4:52 pm to be told they stopped taking patients at 4:45….7 minutes! We need a throat swab, that’s it. They refused to take him in…as he standing there bawling in pain."
— Birdeye"We called the urgent care ahead to make sure we could be seen. Everyone was so extremely nice and helpful from the person who answered the phone, to receptionist, to the nurse, and our PA provider. We cannot say enough good things about this clinic."
— a-better-place.comMore clinics in Wausau
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