Primary Care | Lake County, IL
Pediatrics • Waukegan, IL
Ratings by platform
- Oak Street Health (Waukegan Clinic): 4.43 out of 5 stars (345 ratings)
- Birdeye (Oak Street Health): 4.1 out of 5 stars (69 reviews)
- Birdeye (Lake County Health Department - Crisis Care): 3 out of 5 stars (12 reviews)
What patients say
Patients praise
- Patients often appreciate knowledgeable and professional individual providers and nurse practitioners
- Some staff members are described as caring, kind, and attentive to patients' needs
- Positive impact of specific initiatives, such as proactive welfare checks
- General appreciation for accessible health resources in the community
Common complaints
- Difficulties with appointment scheduling and long hold times on the phone
- Concerns about staff responsiveness and administrative communication errors
- Reports of long wait times for appointments and at the clinic facility
- Some negative interactions regarding bedside manner or perceived lack of care
In patients' words
"I want to commend the NP whom I receive most of my care because she is exceptional... With that being said, I have had a mediocre experience with response by mostly all other team members."
— Birdeye user review of Oak Street Health"Too many people working here and to make an appointment is just a general number, it takes hours for them to pick up the phone... Is very sad that a beautiful building is not manage properly."
— LocalityBiz user review of Lake County Health Department and Community Health Center"Ms Johnson is vomited consistent with providing accurate effective patient productive positive professional heal care services wth a smile going on four years..."
— Oak Street Health patient feedbackMore clinics in Waukegan
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