Behavioral Health and Support Services

Patients praise

• Supportive therapy and counseling services for children, adolescents, and families
• Staff described as professional, friendly, and helpful by some clients
• Effective coping skills and support for long-term recovery reported by some group home participants

Common complaints

• Allegations of unsafe practices, including lack of staff intervention during patient assaults
• Complaints regarding unethical or sketchy billing practices
• Concerns over poor communication and bias from therapists
• Reports of restricted communication rights, such as limited phone access
• Allegations of poor quality of care, including cold food, denied pain medication, and unauthorized room entry
• Regulatory findings regarding incorrect administration of medication and failure to properly assess patients