MercyOne Waterloo Mental and Behavioral Health Care
Mental Health • Waterloo, IA
Ratings by platform
- Birdeye: 2.8 out of 5 stars (31 reviews)
- Healthgrades (for broader Medical Center): 62% Patient Experience Rating
What patients say
Patients praise
- praise for individual doctors and specific staff members
- some patients feel well cared for
- thorough explanations from medical staff reported by some visitors
Common complaints
- reports of disorganized care
- concerns regarding staff professionalism and conduct
- perceived focus on hospital image over patient care
In patients' words
"I really like her, she was about listening to me when I..."
— Yelp review"I will say the doctors were excellent."
— Birdeye review of broader Medical CenterMore clinics in Waterloo
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