Mental Health Services | Black Hawk County Public Health
Mental Health • Waterloo, IA
Ratings by platform
- Rehab.com (Black Hawk-Grundy Mental Health Center - Waterloo, IA): 3.12/5 (41 reviews)
- A-Better-Place (Black Hawk-Grundy Mental Health Center - Black Hawk County): rating not shown in provided snippet (multiple reviews mentioned (count not shown in provided snippet))
What patients say
Patients praise
- Mental health is a stated priority area for Black Hawk County Public Health’s community health planning
- public health mission emphasizes protecting/promoting/preventing, including a dedicated mental health services page
- a community survey process is used to identify mental health priorities (context for service planning)
Common complaints
- Patient reviews for Black Hawk-Grundy Mental Health Center include complaints about communication/follow-up (e.g., not returning calls) and medication issues
- reviews also include complaints about staff being rude/judgmental and about the service not making patients feel better
- complaints framework exists for health department, but specific mental-health complaint experiences are not detailed in provided sources
In patients' words
"“REDICULOUS!! They NEVER call back no matter how many voicemails I gave.”"
— A-Better-Place review excerpt for Black Hawk-Grundy Mental Health Center"“I really disliked how rude and nosey the nurses and even doctors were when I went to get an STD test.”"
— A-Better-Place review excerpt for Black Hawk County Health Department (not specifically mental health, but patient experience/complaint tone)"“Mental Health was one of the top three perceived health problems in the most recent Community Health Survey and is a priority for Community Health Improvement.”"
— Black Hawk County Public Health – Mental Health Services pageMore clinics in Waterloo
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