Cedar Valley Medical Specialists: Home
Primary Care • Waterloo, IA
Ratings by platform
- Google (aggregated via third-party platform): 4.9/5 (455 reviews)
- Day of Difference (citing Yelp review): 1/5 (1 review)
What patients say
Patients praise
- Professional and thorough medical care provided by clinicians and nurses
- Helpful front desk staff and responsive clinical team members
- Positive experiences with specific providers like Dr. Gesme and Dr. Cook
Common complaints
- Difficulties with billing staff, including untimely billing and non-functional online payment systems
- High call volumes and difficulty reaching staff for payments
- Recent news of financial distress and conflict-of-interest litigation involving the clinic's legal representation
In patients' words
"Was greeted immediately by the front desk associates... Dr. Cook and was very helpful explaining my at home care. Everyone was so great!"
— Google Review via impactmt.com"Health care staff is exceptional but their billing staff, not so much. They do not bill in a timely manner... calling to make a payment is next to impossible..."
— Yelp reviewMore clinics in Waterloo
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