Mental Health Walk-In Clinic - UnityPoint Health
Mental Health • Waterloo, IA
Ratings by platform
- Birdeye (Aggregate of Facebook, Google, and Birdeye): 3.9 out of 5 stars (412 reviews)
- Healthgrades: 71% patient experience rating
What patients say
Patients praise
- Compassionate and professional care from specific providers
- Helpfulness of nursing and support staff in some departments
- Availability of a walk-in mental health service without needing an appointment
- Convenient access to specialized mental health assessments
Common complaints
- Complaints regarding staff communication and responsiveness
- Long wait times in emergency departments
- Concerns about medical errors (e.g., incorrect medication administration)
- Criticisms of facility amenities like food quality
- Lack of perceived empathy for family members/caregivers
In patients' words
"HAD MOST HORRIBLE EXPERIENCE . STAFF UNWILLIMG TO LISTEN TO CONCERNS ' COULDNT DO THEIR JOB SO SENT A PERSON HOME WITH AN UNQUALIFIED OLDER HUSBAND WITH HIS OWN HEALTH ISSUES BECAUSE CANT FIND PLACEMENT FOR WIFE. . DIDN'T EVEN KNOW THE CONDITION OF HOME AND DIDNN'T WANT TO KNOW WHEN ASKED QUESTIONS I WAS TOLD TO LEAVE. TOTAL LACK OF CARING FOR THE FAMILY AS THEY WEREN' HER PATIENT."
— Birdeye review of Allen Hospital"It was great. Saw someone for meds as well as a counselor. Then that night realized what was going on with the meds. But it is a great great..."
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