Shady Grove Fertility
Fertility Care • Waterloo, IA
Ratings by platform
- Yelp: 2.5 out of 5 stars (aggregate) (403 reviews)
- Trustpilot: 2.9 out of 5 stars (2 reviews)
What patients say
Patients praise
- Some patients report successful outcomes and successful pregnancies
- Appreciation for helpful and kind nursing staff in specific locations
- Availability of work-friendly hours and convenient locations
- Recognition of the clinic's extensive experience and advanced technology
- Access to specialized programs such as the international donor egg program
Common complaints
- Concerns regarding poor communication and responsiveness from staff and physicians
- Complaints about long waiting times for appointments and monitoring
- Dissatisfaction with financial department processes and lack of clarity on billing
- Reports of administrative errors and disorganized protocols
- Some patients feeling treated like a number in a large, factory-like system
In patients' words
"The care is not individualized, and the care teams make no effort to adjust the patients' course of care based on current data."
— Yelp review"The clinic [Shady Grove] did not stay on top of the insurance requirements, leading to a canceled cycle. There were also a number of times with intense confusion about what the protocol was actually supposed to be..."
— FertilityIQ review"We delivered a healthy baby boy early on January 14, 2026, and feel incredibly blessed and thankful for this difficult but rewarding journey we went through to get here."
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