UnityPoint Clinic Family Medicine - West Waterloo
Family Medicine • Waterloo, IA
Ratings by platform
- Yelp: 2.5/5 (Overall for Unity Point Clinic brand) (143 reviews (Overall for brand))
- Birdeye (North Crossing location): 2.5/5 (13 reviews)
What patients say
Patients praise
- Some providers described as friendly
Common complaints
- Surprise billing and insurance processing issues
- Difficulties with medical billing communication
- Concerns regarding bedside manner and patient care interactions
- Frustration with appointment cancellations and follow-up care
In patients' words
"There always seems to be surprise billing whenever I go here even for checkups. On my most recent visit they didn't send the bill to my insurance on file... When I called their billing line and asked for them to re-send it they said that they wouldn't?"
— Birdeye Review"I was told my Eliquis will be filled, and another appointment would be made shortly. I never got a call, and they refuse to fill my Eliquis and said AM NO LONGER WELCOME..."
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