Village Family Care in Wake Forest, NC - Novant Health
Primary Care • Wake Forest, NC
Ratings by platform
- Yelp: 27 reviews (Yelp) (27)
- Yahoo Local: 3.5/5 (11)
What patients say
Patients praise
- Highly regarded medical providers, including specific doctors and PAs who are described as caring and thorough
- Efficiency in online scheduling, communication, and check-in processes
- Convenience of in-house laboratory services
Common complaints
- Frustration with medical billing practices, including unexpected charges for preventive visits and billing errors
- Difficulties with prior authorization requests
- Challenges reaching billing departments or resolving billing disputes
- Occasional reports of poor bedside manner or communication issues with specific staff members
In patients' words
"Novant Health Village Family Care is a highly regarded healthcare provider in the area, known for its efficiency, knowledgeable staff, and exceptional patient care."
— Loc8NearMe"I have been a patient for over 25 years. In the last year getting prior authorization requests completed has turned into a nightmare. The staff is excellent... Whoever is handling prior authorization requests needs help or a new job."
— LocalityBiz"I agree with so many comments regarding Novant Health and their fraudulent billing practices... I realize they don't reimburse the amounts they charge, thus they add in as many charges as they can think of."
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