Duke Primary Care Heritage Internal Medicine
Internal Medicine • Wake Forest, NC
Ratings by platform
- Top-Rated.Online: 3.4/5 (16 reviews)
- Duke Health official site (individual provider ratings): 4.83/5 (364 reviews)
What patients say
Patients praise
- attentive, high-quality physicians with good bedside manner
- positive experiences with lab technicians (in some instances)
- generally satisfied with front desk service (in some instances)
Common complaints
- rude or aggressive administrative staff
- difficulties with MyChart communication
- inconsistent appointment scheduling and reminders
- painful or incompetent lab experiences
In patients' words
"Dr. A. Ford at this facility is amazing! She is so very attentive to your needs and has top notch bed side manners. Her nurses on the other hand are so very rude. If you chat with them in my chart you can expect a sharp somewhat agressive response."
— LocalityBiz user review"I’ve been here before and had a fine experience with the lab. The tech was nice and front desk staff is always great. However this time the appointment reminder I was sent was for the 24th. When I show up for my appt they say it’s the 27th. I look at my chart and indeed there are two different dates and times listed... Waste of time."
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