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Urgent Care • Wake Forest, NC
Ratings by platform
- SolvHealth: 2.5/5 (6 (on Solv))
- Aggregated review data: 4.7/5 (1,087)
What patients say
Patients praise
- Friendly, welcoming, and professional staff
- Thorough and knowledgeable providers
- Clean and modern facilities (in some locations)
- Efficient appointment booking and prompt service (specifically at WakeMed MyCare 365)
- Compassionate, attentive care and good listening skills
Common complaints
- Long wait times
- Unprofessional staff or poor bedside manner
- Concerns about cleanliness and facility hygiene
- Administrative issues, such as poor communication and handling of medical records
- Difficulty with insurance or billing procedures for chronic care
In patients' words
"The unprofessional girl at the front desk turned my very sick 9 yr old grandson away... SHAME ON THEM"
— SolvHealth review of Heritage Urgent & Primary Care"I was put in a dirty room... I was expected to receive an injection that had fallen in the floor right in front of me."
— LocalityBiz review of Heritage Urgent & Primary Care"The staff were absolutely incredible, the facilities were new and fresh, and my visit was treated with respect and kindness."
— Toprated Business review of WakeMed MyCare 365"I felt heard and like she actually cared. I didn't feel rushed and she really took the time and listened."
— LocalityBiz review of WakeMed MyCare 365More clinics in Wake Forest
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