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Atrium Health Wake Forest Baptist

Urgent Care • Wake Forest, NC

★★★★★4.7/51,093 reviews across 2 platforms

Ratings by platform

  • SolvHealth: 2.5/5 (6 reviews)
  • Aggregated review data: 4.7/5 (1,087 reviews)

What patients say

Patients praise

  • Friendly, welcoming, and professional staff
  • Thorough and knowledgeable providers
  • Clean and modern facilities (in some locations)
  • Efficient appointment booking and prompt service (specifically at WakeMed MyCare 365)
  • Compassionate, attentive care and good listening skills

Common complaints

  • Long wait times
  • Unprofessional staff or poor bedside manner
  • Concerns about cleanliness and facility hygiene
  • Administrative issues, such as poor communication and handling of medical records
  • Difficulty with insurance or billing procedures for chronic care

In patients' words

"The unprofessional girl at the front desk turned my very sick 9 yr old grandson away... SHAME ON THEM"

— SolvHealth review of Heritage Urgent & Primary Care

"I was put in a dirty room... I was expected to receive an injection that had fallen in the floor right in front of me."

— LocalityBiz review of Heritage Urgent & Primary Care

"The staff were absolutely incredible, the facilities were new and fresh, and my visit was treated with respect and kindness."

— Toprated Business review of WakeMed MyCare 365

"I felt heard and like she actually cared. I didn't feel rushed and she really took the time and listened."

— LocalityBiz review of WakeMed MyCare 365

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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