Duke Primary Care Wake Forest

Patients praise

• Physicians and Nurse Practitioners are frequently described as knowledgeable, caring, and attentive
• Effective and timely medical care for urgent needs when available
• Clean, well-organized, and professional office environment
• Many patients report positive long-term relationships with their primary care providers
• Convenient location and efficient appointment processes for some patients

Common complaints

• Issues with appointment scheduling and administrative responsiveness
• Reports of rude or unfriendly administrative and nursing staff in some instances
• Discrepancies in appointment dates and times between systems
• Long wait times or difficulty getting appointments with specific providers
• Occasional reports of poor communication when issues arise with insurance or testing procedures