East Hawaii Health
Otolaryngology • Wailuku, HI
What patients say
Patients praise
- Physicians described as skilled, professional, and knowledgeable
- Positive surgical outcomes reported for procedures like FESS, thyroidectomy, and vocal cord surgery
- Appreciation for having specialized care available on Maui
- Some staff noted as warm, personable, and caring
Common complaints
- Reports of rude staff or physician behavior in some instances
- Concerns regarding office environment cleanliness
- Long wait times and difficulty scheduling appointments due to provider shortages
- Inconsistent satisfaction ratings across different physicians
In patients' words
"He really went above and beyond, and I'm so grateful to him!"
— Patient review of Dr. David Crow"Dr. Sussman is a fine doctor and I highly recommend him. He is prompt, polite, highly trained, quaint sense of humor, and very professional."
— Patient review of Dr. Stephen Sussman"I’m shocked to see other people’s reviews but in my honest opinion Dr. Rosenthaw is one of THEE BEST doctors on Maui and his staff is so friendly."
— Patient review of Dr. Marc Rosenthal"STUCK once I got past the waiting room to the dr. Rooms GROSS GROSS GROSS"
— Patient review regarding office environmentMore clinics in Wailuku
Kaiser Permanente Wailuku Medical Office
Patients praise: Skilled and professional clinical care · Effective communication and explanation of conditions/procedures.
Rheumatology Associates of Maui
Patients praise: Compassionate care · Professional medical team.
Imua Physical Therapy
Patients praise: compassionate, knowledgeable, and professional staff · individualized and effective treatment plans.
Maui Plastic Surgery: Home
Patients praise: Knowledgeable and experienced surgeon · Professional and friendly office staff.
Minit Medical Urgent Care and Physical Therapy
Patients praise: Professional, attentive, and empathetic medical staff · Efficient and friendly front desk/clerical personnel.
Related articles
Your clinic’s marketing team, powered by AI.On-brand ads, SEO, and social campaigns in one place.Generate your first clinic ad for free 
Get more revenue from the patients you already have.Voice and SMS that follow up until lapsed patients are back on the schedule.Book a Clincy call 
Your practice’s fractional recruiting team.Dental-only search, run end to end, with placements guaranteed for a year.Find your next hire Comparing your options?
Browse other clinics in Wailuku, or filter by state and specialty to compare patient ratings.