Otolaryngology (Ear, Nose, Throat) at Kaiser Permanente Wailuku ...
Otolaryngology • Wailuku, HI
Ratings by platform
- Healthgrades (Dr. Marc Rosenthal): 3.2 out of 5 (26 reviews)
- Healthgrades (Dr. Stephen Sussman): 4.5 out of 5 (11 reviews)
- WebMD (Dr. Stephen Sussman): 5.0 out of 5 (8 ratings)
- Vitals (Dr. Stephen Sussman): 4.9 out of 5 (8 ratings)
What patients say
Patients praise
- Skilled and professional clinical care
- Effective communication and explanation of conditions/procedures
- Warm and personable staff noted in some instances
- Good bedside manner
Common complaints
- Difficulties with scheduling appointments
- Reported issues with office staff professionalism and communication
- Concerns regarding patient follow-up or after-hours care
- Reports of rushed appointments
In patients' words
"Dr. Sussman is a fine doctor and I highly recommend him. He is prompt, polite, highly trained, quaint sense of humor, and very professional. The Staff are also nice and competent."
— Healthgrades (Dr. Stephen Sussman)"Dr. Sussman was very patient and did not rush me through his office like many doctors seem to do. He listened to my concerns and even had bloodwork faxed over from another office so that he could give me a second opinion."
— Vitals (Dr. Stephen Sussman)"The office staff lacks proper communication skills with clients. The tone and mannerisims for front line staff to Dr. Rosenthal is not professional."
— Healthgrades (Dr. Marc Rosenthal)More clinics in Wailuku
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