Minneapolis VA Medical Center | Veterans Affairs - VA.gov
Internal Medicine • Virginia, MN
Ratings by platform
- Centers for Medicare & Medicaid Services (CMS): 5 out of 5 stars (Overall Hospital Quality Star Rating) (Multiple years (consecutive))
- CMS quarterly patient satisfaction review (HCAHPS): 4 out of 5 stars (Patient Satisfaction/HCAHPS)
- MedicalRecords.com: 4.2 out of 5 stars (304 reviews)
What patients say
Patients praise
- High patient trust and satisfaction scores reaching over 95%
- Consistently recognized as a 5-star quality facility by CMS
- Professional, respectful, and kind staff interactions
- Efficient and modern medical facilities
- Strong institutional commitments to suicide prevention and student training
Common complaints
- Scheduling delays for appointments and procedures
- Communication difficulties with care teams
- Delays in communicating test results
- Occasional administrative errors such as printing errors with lab results
- Environment of care issues (e.g., hygiene products in restrooms, secure medication access)
In patients' words
"Absolutely impressed! Staff and physicians were amazing. I didn’t feel rushed or ignored like I have other centers in the past. Top notch! The wait times were impeccable. Absolutely refreshing."
— MedicalRecords.com user review"Where to start... for 3 years I have scheduled my annual physical with my primary care, every time I also have a blood draw and every year they never put in the order for the blood draw."
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