Samaritan Hospital - Behavioral Health - Troy, New York
Addiction Medicine • Troy, NY
Ratings by platform
- Rehab.com: 2.57/5 (on Rehab.com) (21 reviews)
- Healthgrades (General Hospital Rating): 64% (patients who rated 9 or 10) (Based on HCAHPS data)
What patients say
Patients praise
- Some individual staff members described as professional, nice, or kind
- Some reports of efficient service in emergency settings
Common complaints
- Staffing shortages and difficulties accessing care
- Challenges with appointment scheduling and communication ("never get a live person")
- Concerns regarding medication management and abrupt termination of treatment programs
- Negative perceptions of facility cleanliness and atmosphere
In patients' words
"Never get a live person and you could attend appointments every day for 5 years straight. You miss one or have unseen circumstances, you’ll be dropped with a letter you’ll get eventually."
— Rehab.com user review"The individuals working there are fine, nice even. The front desk people were always lovely. I really liked my psychiatrist before he left."
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