DeGraff Medical Park | Kaleida Health | North Tonawanda, NY
Urgent Care • Tonawanda, NY
Ratings by platform
- CMS (Skilled Nursing Facility): 4 out of 5 stars (CMS overall rating)
- Facebook: 70% recommend (47 reviews)
- Yelp: Not specified (28 reviews)
What patients say
Patients praise
- Emergency Department frequently cited for high patient satisfaction and speed
- Staff described as friendly, courteous, and attentive in some patient experiences
- Convenience and importance to the local community noted by patients
- Skilled nursing facility maintains a 4-star CMS rating, indicating generally high standards
Common complaints
- Concerns regarding clinical outcomes (e.g., bed sores, complications post-surgery) reported by some sources
- Specific complaints related to the skilled nursing facility include allegations of failure to report suspected abuse/neglect and issues with accident hazards
In patients' words
"I am not a fan of hospitals but this has to be the best hospital i've ever been to. All the staff were amazing, courteous and speedy."
— BusinessYab"DeGraff is the only emergency room I go to as it is part of Kaleida and they take me in right away."
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