Sunnyvale Urgent Care - Walk-In Clinic
Urgent Care • Sunnyvale, CA
Ratings by platform
- Apple Maps (Instant Urgent Care - Sunnyvale): 3.0/5 (81 reviews)
- Yelp/MapQuest (Concentra Urgent Care): 2.0/5 (139 reviews)
- OpenGovNY (U.S. HealthWorks/Concentra): 2.6/5 (70 ratings)
What patients say
Patients praise
- Professional and caring medical providers/doctors
- Efficient care for some patients
- Friendly nursing and clinical support staff in some instances
- Convenient availability for urgent health concerns and occupational testing
Common complaints
- Long wait times (especially for occupational/pre-employment services)
- Unprofessional or rude front desk and administrative staff
- Poor communication between staff and patients/providers
- Concerns regarding cleanliness and sanitation in certain facilities
- Inconsistent service levels
In patients' words
"Nurses and front desk staff are very lovely people. However physician Shabnam made me feel incompetent after forgetting instructions she swore she had told me a week before."
— Apple Maps Review (Alexis R.)"This place is NOT SANITARY. It is disgustingly filthy. There was blood splatter on equipment. Dirt and grime everywhere, syringe caps on the floor, hair, etc."
— Yelp/MapQuest Review"The doctor was outstanding and very versed in DOT medical certification. Thank you so much for the great service."
— OpenGovNY Review (Brian)"I arrived in the AM for bloodwork and was greeted by Cassandra (Clinic Manager) immediately, she explained everything carefully that would take place during my visit."
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