VHC Sunnyvale Healthcare Services
Primary Care • Sunnyvale, CA
Ratings by platform
- Yelp: 2.3/5 stars (30 reviews)
What patients say
Patients praise
- Convenient location for some patients
- Some patients report high-quality care and attentive staff
Common complaints
- Difficulty scheduling appointments (long hold times, inability to get through)
- Lack of provider availability (long wait times for appointments)
- Perceived lack of professional behavior/customer service in dental and admin staff
- Instances of last-minute appointment cancellations by staff
- Poor follow-up regarding test results
In patients' words
"currently a member, and to make an appointment they take so long and always putting you on hold for more than an hour just to tell you they have no physician's available not even your care giver because they have appointment till more than 2 months apart."
— LocalityBiz review by Jacqueline Hernandez"The NP canceled my first appointment 5 mins before my arrival. The appointment had to be postponed for >1month. My test results returned bad and NP told me some nurse would call me to make an appointment but they never did."
— LocalityBiz review by Yixuan HuMore clinics in Sunnyvale
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