Family Doctors in Sunnyvale, CA - Sutter Health
Primary Care • Sunnyvale, CA
Ratings by platform
- Sutter Health Official Site (Dr. Kimberley F Ma): 4.9/5 stars (273 reviews)
- Sutter Health Official Site (Dr. Jane Liang): 4.9/5 stars (197 reviews)
- Birdeye (Sutter Health Palo Alto Medical Foundation): 2.3/5 stars (16 reviews)
What patients say
Patients praise
- Individual family medicine doctors often receive high ratings from patients for their care and expertise
- Some patients report positive outcomes and satisfactory medical procedures
- Accessibility and promptness of specific physicians in returning calls
Common complaints
- Billing and insurance confusion, including unexpected out-of-pocket costs and coding issues
- Long wait times for appointments and at the clinic office
- Concerns regarding communication with administrative and support staff
- Issues with appointment management, such as last-minute cancellations or delays in follow-up care
In patients' words
"I never feel confident going here thinking what all they might bill to the insurance! I went for preventative checkup, which is free! But they end up billing it as two visits (preventive and office visit)!!"
— LocalityBiz Review"I had an excellent experience. For one of my 4 appointments he did run behind, but that was communicated to me in advance. When I called with questions, the staff got back to me pretty quickly."
— Birdeye ReviewMore clinics in Sunnyvale
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