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Family Medicine in Springville, UT - Intermountain Health

Family Medicine • Springville, UT

What patients say

Patients praise

  • Highly regarded, personable, and attentive individual providers
  • Effective communication and thorough explanations from doctors and nurse practitioners
  • Efficient clinic check-in and intake processes
  • Strong patient-provider rapport for long-term care

Common complaints

  • Perception of rushed or dismissive care from some providers
  • Frustration with administrative and billing processes, including insurance authorization issues
  • Concerns regarding customer service at the system-wide level
  • Occasional reports of unfriendly or disorganized office interactions

In patients' words

"She took time to listen to me and my concerns. I didn’t feel like I was being rushed away for the next patient."

— Review of Amelia J. Pinegar, NP

"Dr. Tovey seemed very rushed. It seemed like all he wanted to do was complete the appointment as soon as possible."

— Review of Dr. Daniel B. Tovey

"Dr McLay is great! He listens, he understands, and he has a rare gift for making patients feel truly seen and cared for."

— Review of Dr. Michael McLay

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7].

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