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Baystate Sleep Medicine - Springfield

Sleep MedicineSpringfield, MA

★★★★☆4.1/523 reviews across 4 platforms

Ratings by platform

  • Birdeye: 2.3 out of 5 stars (based on 6 reviews) (6 reviews)
  • Healthgrades (Provider: Mary Kinne, CNP): 4.8 out of 5 stars (4 reviews)
  • Healthgrades (Provider: Dr. Karin Johnson, MD): 5.0 out of 5 stars (8 reviews (6 written))
  • Healthgrades (Provider: Dr. Kranti Kiran Bhagi, MD): 4.4 out of 5 stars (5 reviews)

What patients say

Patients praise

  • Providers are described as knowledgeable and thorough
  • Patients often feel listened to and that appointments are not rushed
  • Some providers are highly recommended for their caring approach

Common complaints

  • Strict adherence to appointment policies causing issues for patients
  • Reports of unproductive or unhelpful visits in specific cases
  • Challenges with scheduling and waiting times for new patient appointments

In patients' words

"I do not usually fill out surveys, but I want Baystate to know about the EXCELLENT care Dr. Johnson provides. She is very generous with her time and is very knowledgeable."

Healthgrades (Dr. Karin Johnson)

"It took 4 1/2 months to wait for an appointment at the Sleep Clinic, but it was well worth the wait. Mary Kinne NP was amazing; she spent a lot of time with me & has a care plan for me."

Healthgrades (Mary Kinne, CNP)

"This is a doctor who cares more about office bullshit and his rules than patient care. Find someone else."

Nextdoor (User review regarding a neurologist associated with the office)

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7].

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