Radiology Near Me in Springfield, MA 01107
Radiology & Imaging • Springfield, MA
Ratings by platform
- Facebook (RAYUS Radiology): 86% recommendation rate (16 reviews (Facebook))
- Birdeye (MRI Center of Springfield): 5.0/5 stars (2 reviews)
- Expected Healthcare (Baystate Radiology & Imaging): 4.2/5 stars (5 reviews)
What patients say
Patients praise
- Technicians and clinical staff are frequently described as kind, professional, and empathetic, particularly with anxious or claustrophobic patients
- Clean and comfortable facility environments
- Efficient and quick service once seen by medical staff
- Helpful and accommodating scheduling experiences mentioned by some patients
Common complaints
- Billing and insurance processing issues, including incorrect co-pay information and difficulty reaching billing departments
- Customer service complaints, including reports of rude or dismissive staff during phone interactions or check-in
- Long wait times for appointments or imaging services
- Difficulty resolving administrative or scheduling inquiries
In patients' words
"My MRI Technician, Christina, was excellent! Treating me with empathy, patience and genuine concern of my physical challenges during this process."
— Patient Review, RAYUS Radiology"Their billing department is an absolute nightmare. They billed our insurance wrong for a procedure that was covered and then years later hired a debt collection company to go after the money."
— Patient Review, RAYUS Radiology"Lady at front desk extremely rude and unfit for customer service."
— Patient Review, Greater Springfield MRI at Mercy Medical CenterMore clinics in Springfield
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