RAYUS Radiology
Radiology & Imaging • Springfield, MA
Ratings by platform
- Facebook (RAYUS Radiology): 86% recommend (16 reviews)
What patients say
Patients praise
- Technicians and clinical staff are frequently described as kind, professional, and empathetic, particularly with anxious or claustrophobic patients
- Clean and comfortable facility environments
- Efficient and quick service once seen by medical staff
- Helpful and accommodating scheduling experiences mentioned by some patients
Common complaints
- Billing and insurance processing issues, including incorrect co-pay information and difficulty reaching billing departments
- Customer service complaints, including reports of rude or dismissive staff during phone interactions or check-in
- Long wait times for appointments or imaging services
- Difficulty resolving administrative or scheduling inquiries
In patients' words
"My MRI Technician, Christina, was excellent! Treating me with empathy, patience and genuine concern of my physical challenges during this process."
— Patient Review, RAYUS Radiology"Their billing department is an absolute nightmare. They billed our insurance wrong for a procedure that was covered and then years later hired a debt collection company to go after the money."
— Patient Review, RAYUS Radiology"Lady at front desk extremely rude and unfit for customer service."
— Patient Review, Greater Springfield MRI at Mercy Medical CenterMore clinics in Springfield
Christopher M Wolf, DPM
Patients praise: compassionate and thorough care · straightforward approach to patient concerns.
Personal Primary Care & Weight Management
Patients praise: Patients praise the medical providers (specifically Dr. Khan, Dr. Borhot, and PAs) for being caring, thorough, nonjudgmental, and invested in health outcomes · Effective and personalized weight loss/management programs with documented successes in weight reduction and patient education.
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Patients praise: counselors are described as wonderful, caring, and supportive · the clinic is seen as having improved under new management.
Seven Sisters Midwifery
Patients praise: Highly knowledgeable, professional, and compassionate staff · Supportive, empowering, and patient-centered prenatal and birth care.
Springfield Dental
Patients praise: Friendly, kind, and welcoming office staff and dental teams · Effective management of dental anxiety through gentle and informative care.
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Patients praise: Highly knowledgeable and thorough in examinations · Effective at listening to patient concerns and explaining complex conditions.
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