Baystate OB/GYN Group
Obstetrics & Gynecology • Springfield, MA
What patients say
Patients praise
- Strong clinical skills and expertise reported for specific surgeons and OBs
- Exceptional care and support provided by labor and delivery nursing staff at the Wesson Women's Clinic
- Some patients report positive, kind, and attentive experiences with individual providers
- Efficiency and care reported by patients who feel their specific doctor is highly attentive
Common complaints
- Poor bedside manner and perceived lack of empathy from some physicians
- Frustrations with administrative processes, including billing issues and appointment scheduling/cancellations
- Difficulty reaching nursing staff or receiving timely call-backs for urgent concerns
- Perceived lack of trauma-informed care during sensitive experiences like pregnancy loss
In patients' words
"During the most vulnerable time of my life, I was greeted with such a cold demeanor, uninformed care, and lack of humanity."
— LocalityBiz patient review"The entire care team of nurses and doctors is exceptional, providing great care, support, and assurance that helps ease the nerves of first-time moms."
— LocalityBiz patient review"The midwives and group of physicians here are good. However, their billing department lack the skills and knowledge to do their job."
— LocalityBiz patient reviewMore clinics in Springfield
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