Baystate Neurology - Springfield - Main Street
Neurology • Springfield, MA
Ratings by platform
- Healthgrades (Dr. Alina Bayer): 4.3/5 (9 reviews)
- Healthgrades (Dr. William House): 2.1/5 (21 reviews)
- Baystate Health (Dr. Robert Martin): 4.7/5 (103 ratings)
- US News (Baystate Medical Center Neurologists): 3/5 (16 reviews)
What patients say
Patients praise
- Specific providers praised for being thorough, professional, and attentive listeners
- Some patients report positive and helpful experiences with the medical care received
- Comprehensive range of neurological services available
Common complaints
- Difficulty scheduling appointments and long wait times for new appointments
- Administrative issues including unresponsive communication, pharmacy refill delays, and issues with prescription processing
- Perceived rudeness, arrogance, or lack of empathy from certain providers
- Frustration regarding lack of thorough testing or diagnostic follow-through
In patients' words
"He the most rude & insensitive doctor I have ever encountered. I could tell he didn't believe my symptoms and ordered no tests."
— Healthgrades review of Dr. William House"Very thorough questioning about medical history prior to a very thorough exam. Took expansive notes. Explains everything in detail. Very friendly and easy to talk to."
— Healthgrades review of Dr. Alina Bayer"I have been left in so much pain a lot of times I can not walk 5 steps, I had to cancel a appointment due to no one to help me when I get their... they act like why don't you have your 95 year old parents help out."
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