CoxHealth - Internal Medicine
Internal Medicine • Springfield, MO
Ratings by platform
- Healthgrades: 4.7/5 (12 reviews) for Dr. Brad Wiley (12)
- US News Health: 5/5 (51 reviews) for Dr. Anne E. Roberts (51)
- WebMD: 3.5/5 (15 ratings) for Dr. Richard Shimizu (15)
- ComplaintsBoard: 1.0/5 (0 reviews, 10 complaints) (10)
What patients say
Patients praise
- medical knowledge and expertise of providers
- thoroughness during visits
- personable and caring bedside manner among some staff
- availability for short-notice appointments
Common complaints
- billing and insurance issues
- long wait times, including during triage and appointments
- communication gaps, including lack of follow-up on test results or returned calls
- disruptions in care due to electronic medical record (EPIC) system transitions
- perceived unprofessionalism or lack of attentiveness from some staff
In patients' words
"He is always extremely friendly and knowledgeable about your health status. Very thorough and patient during visits."
— Healthgrades (Dr. Brad Wiley)"When you’re there for help, and you feel like you’re getting excuses and dysfunction — frustration that has absolutely nothing to do with you or patient care — it’s not really a patient problem. It’s a management problem that’s flowing over and affecting the patient and their care."
— KY3 News (Patient reporting on EPIC system transition)"This guy is a horrible doctor and person!! Run!!"
— WebMD (Dr. Richard Shimizu)More clinics in Springfield
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