Mercy Clinic Family Medicine
Family Medicine • Springfield, MO
Ratings by platform
- Birdeye/Yelp/Apple Maps aggregate: 3.7/5 (3 reviews)
What patients say
Patients praise
- Appreciation for specific doctors and nurses for their bedside manner and supportiveness
- Some patients report wonderful or awesome overall care experiences
Common complaints
- Difficulty scheduling appointments and long wait times
- Poor communication, lack of return calls, and unhelpful office management
- Issues with prescription refills, prior authorizations, and pharmacy procedures
- Negative experiences with office staff and perceived lack of staff empathy
In patients' words
"I have had awesome experiences with Smith Glynn Calloway (for the most part)... The only exception was the experience I had with my last Internist and due to that experience I have outsourced an independent Internist not affiliated with Mercy."
— Patient review via medicals-health.com"I explained that I was low on my prescriptions (both very crucial to my health) and still unable to make an appointment. Since then, I received a letter from their office... that stated they were not going to care for me since I missed my appointment... I am still waiting for the office manager to return my call."
— Patient review via medicals-health.com"Scheduleing is horrible, 4 months out for an urgent (by PCP) appointment. Why so far out ???"
— Patient review via localitybiz.com"The nurses and doctors are so amazing here. Loved them all! Doctor Wolf was so sweet, encouraging and supportive the entire way."
— Patient review via Apple Maps/YelpMore clinics in Springfield
Primary Care Doctors in Springfield & Southwest MO
Patients praise: Doctors who take time to listen and explain well · Caring, patient-centered attitude and treating patients as individuals.
Swann Dermatology
Patients praise: Professional and knowledgeable care · Compassionate bedside manner.
Springfield Ambulatory Surgery Center
Patients praise: Professional, attentive, and reassuring staff · Efficient intake and discharge processes.
Anne E. Roberts, MD
Patients praise: integrative and personalized approach to medicine · highly knowledgeable and trustworthy provider.
Mercy Urology - S. Fremont
Patients praise: Professional/nice staff and they were able to accommodate despite scheduling issues · Some providers receive strong patient feedback for caring/compassionate bedside manner (e.g., Dr. Johnson).
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