CHA Somerville Campus - Cambridge Health Alliance
Surgery • Somerville, MA
Ratings by platform
- Apple Maps: 4.8/5 (Apple Maps)
- Birdeye (Urgent Care): 2.8/5 (Birdeye) (71 reviews)
- Vivian Health: 3.9/5 (Vivian Health) (7 reviews)
What patients say
Patients praise
- Effective urgent care for non-severe concerns
- High-quality primary and specialty care services
- Helpful and friendly interactions reported by some patients
- Convenience and short wait times for some procedures
Common complaints
- High or unexpected medical billing and insurance coverage disputes
- Dissatisfaction with the clarity of charges (e.g., hospital vs. urgent care billing)
- Complaints about the quality of clinical care or diagnostic accuracy
- Issues with administrative staff or front desk service
In patients' words
"Beware, this is a hospital, not an urgent care. They will charge for a hospital visit and not an urgent care visit. They also won’t tell you this ahead of time."
— Birdeye Review"...CHA refused to bill this visit as an annual primary care check up, and instead billed it as a diagnostic visit, and charged me additional 200 out of pocket."
— LocalityBiz Review"There is an excellent urgent care center there for concerns that are not severe or life threatening. There is great primary care and specialty care there."
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