Dignity Health Medical Group - Dominican
Family Practice • Santa Cruz, CA
Ratings by platform
- Birdeye (aggregating Google reviews): 1.8/5 (6 reviews)
What patients say
Patients praise
- Individual physicians and physician assistants are often praised for being thorough, knowledgeable, and caring
- Some specific urgent care staff noted as helpful and amazing
Common complaints
- Significant administrative and office staff issues, including long wait times, poor communication, and inconsistent scheduling
- Complex and opaque billing practices, including high costs and incorrect coding
- Difficulty securing timely appointments for primary care
- Perceived lack of attentiveness from certain medical providers
In patients' words
"Billing here is an absolute nightmare... Their prices are outrageously high, and none of this was made transparent before the appointment."
— Birdeye review"It's taken me almost two months and at least 8 phone calls to get a form filled out because the office staff gave me inconsistent information... the administrative burden isn't worth it."
— LocalityBiz review"Dr. Jones is my doctor, she is absolutely amazing, she goes beyond, and has helped me so much throughout the years..."
— Yelp reviewMore clinics in Santa Cruz
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