Family Doctors in Santa Cruz, CA - Sutter Health
Family Practice • Santa Cruz, CA
Ratings by platform
- Sutter Health (Dr. Nathan D Atkinson): 5/5 (751 reviews)
- Sutter Health (Dr. James C Ritchey): 4.9/5 (313 reviews)
- Sutter Health (Dr. Thomas E Quigg): 4.9/5 (367 reviews)
- Healthgrades (Dr. Patrick Cudahy): 5.0/5 (69 reviews)
- WebMD (Dr. Kimberly Owens): 5.0/5 (33 ratings)
What patients say
Patients praise
- High patient satisfaction scores for individual family medicine providers (often 4.9-5/5 stars)
- Providers described as knowledgeable, attentive, caring, and excellent listeners
- Well-organized and clean facilities
- Skilled nursing staff and effective communication from medical teams in surgical/maternity settings]},ratingsMentioned:[{rating:{citations:,confidence:
Common complaints
- Billing disputes, particularly regarding facility fees for telehealth visits and charges when a wellness visit shifts to a diagnostic visit
- Frustration with insurance-related access issues, such as contract disputes causing potential loss of providers
- Occasional reports of long wait times for appointments and urgent care services
- Minor concerns regarding proactive communication in some clinical settings
In patients' words
"He is very knowledgeable, and seems like he truly wants his patients to be as well. He is attentive, caring, and authentic. He listens, asks questions and gives options if appropriate."
— Healthgrades review for Dr. Patrick Cudahy"Dr. Owens is by far the best physician I have ever had... She is caring, an excellent listener and really hears and responds to every question."
— WebMD review for Dr. Kimberly Owens"The mention of 'stress' caused the provider to add a diagnostic code for 'anxiety' or 'mood disorder.' This negated the 'preventative only' status of the visit. The visit was split-billed... The bill included a facility fee for the 'mental health check-in,' despite the conversation happening over a smartphone."
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