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Family Practice • Santa Cruz, CA
Ratings by platform
- General web review aggregators/Google My Business context: Approximately 3.2 to 4.3 out of 5 stars (varies by source/platform) (Over 100 reviews aggregated across platforms)
What patients say
Patients praise
- Compassionate, knowledgeable, and empathetic medical providers
- Valuable community-oriented and holistic healthcare resource
- Comprehensive services including women's health and primary care
- Accessible and affordable care options for diverse patients
Common complaints
- Significant difficulties with appointment scheduling and long hold times
- Inconsistent customer service and communication issues
- Frustration with phone systems and administrative processes
- Concerns regarding some diagnostic accuracy and medication management
In patients' words
"I recently started going to their facility in Ben Lomond & have had the best medical experience I've had in a LONG time! Dr. Lovell was so thorough, empathetic & kind."
— Patient review on aggregate site"We followed our kids' doctor there when she left PAMF, and it has been by far the worst customer service experience I've ever had in 50 years on this planet. What a terrible, terrible, terrible business model they have."
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