Dental and vision care - Santa Clara Family Health Plan
Dental • Santa Clara, CA
Ratings by platform
- Top Rated Local: 3.7/5 (16 reviews)
- NCQA Health Insurance Plan Ratings (2019): 1.5/5 (N/A)
What patients say
Patients praise
- some helpful customer service experiences
- fast resolution of specific problems in certain situations
- broad range of services covered including IHSS
Common complaints
- frustration with plan services and administrative processes
- negative experiences with customer service and transport services
- difficulties getting appointments and care promptly
In patients' words
"I'd like to add my two cents to the discussion. I admit that SCFHP can leave you feeling frustrated at times, but there have been situations in which they fixed the problem pretty fast."
— MapQuest/Yelp user review"I would like to rate them higher because some of the people talking to me on customer service side have been wonderful. But at the end of the day. I have felt cursed being on Medi-Cal."
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