Neurology Services | UCI Health | Orange County, CA
Neurology • Santa Ana, CA
Ratings by platform
- Healthgrades (Dr. Michael Sy): 4.7 out of 5 stars (based on 291 ratings) (291 ratings)
- UCI Health (Dr. Nan Cheng): 4.7 out of 5 stars (based on 59 ratings) (59 ratings)
- UCI Health (Dr. Jeffrey A. Mullen): 4.7 out of 5 stars (based on 286 ratings) (286 ratings)
- Momentary Labs (CMS HCAHPS data): 3 out of 5 stars (overall hospital rating) (414 surveys)
What patients say
Patients praise
- High patient satisfaction with individual neurologists' expertise and bedside manner
- Doctors are often described as thorough, empathetic, and attentive listeners
- Positive recognition for specialized care, such as movement disorders and headache management
- Staff generally perceived as friendly and responsive by many patients
Common complaints
- Challenges with appointment scheduling and long wait times
- Reports of dismissive or unprofessional behavior from some staff members
- Dissatisfaction with communication processes, particularly reaching doctors directly
- Specific complaints regarding administrative hurdles, such as mask policy enforcement or appointment cancellations
In patients' words
"I have had numerous neurologists and Dr. Phielipp is without a doubt the most thorough. He spent over an hour with me, asking pertinent questions plus he listened to me."
— WebMD review for Dr. Nicolas Phielipp"Last week I Went to this office with an appointment on my lawyers referral and was treated horribly upon arrival by employee. ... I will be Filing a formal complaint with the state for their discrimination."
— WebMD review for Dr. Jay Shah"It wasn't until Dr. Thai came in did we feel listened to and cared for."
— Healthgrades review for Dr. Gaby ThaiMore clinics in Santa Ana
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