Santa Ana - Radiology | St. Joseph Heritage Medical Group
Radiology • Santa Ana, CA
Ratings by platform
- Providence official website: 4.9/5 stars (1,993 ratings (for St. Joseph Heritage Medical Group - Santa Ana location))
- Birdeye: 3.2/5 stars (6 reviews (specifically for Chapman Radiology))
What patients say
Patients praise
- High quality of medical care and knowledgeable physicians
- Professional and friendly staff members in some instances
- Efficient service and short wait times occasionally reported for radiology tests
- Convenient amenities such as free parking and Wi-Fi
Common complaints
- Difficulty with administrative tasks, including authorization processing for procedures
- Long wait times, particularly for radiology services (X-rays)
- Challenges in contacting staff via phone or receiving timely follow-ups
- Frustrations with support and business staff vs. the clinical team
In patients' words
"My newborn required an ultrasound and echocardiogram on two separate occasions. Both times authorization was not submitted for weeks - I had to follow up and have over 8 phone calls to [get] authorization for each procedure."
— Patient review on LocalityBiz"Always has over hour to hour and a half wait *doesn’t make appt for X-rays…pt flow is not efficient.. two people who came after us was seen before us…"
— Patient review on BirdeyeMore clinics in Santa Ana
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