Granite Peaks Gastroenterology

Patients praise

• Physicians are often described as professional, knowledgeable, and easy to talk to
• Many patients report successful, anxiety-free procedures, particularly colonoscopies
• Staff is frequently praised for being compassionate, friendly, and efficient in preparing patients for procedures
• Some patients appreciate clear explanations of diagnosis and treatment plans

Common complaints

• Difficulty communicating with staff and long wait times on phone
• Concerns regarding high costs and billing practices, particularly for procedures like endoscopies
• Perception that the practice over-prescribes or pushes for procedures like endoscopies and colonoscopies
• Frustration with portal-based communication and lack of direct human interaction
• Occasional reports of feeling unheard or rushed by physicians during appointments