Sutter Urgent Care 100 South San Mateo Drive ...
Urgent Care • San Mateo, CA
Ratings by platform
- Solv Health: 3.0 out of 5 (41 patients)
- Apple Maps: 3.2 out of 5 (Not explicitly stated)
- Bay Area Consumers' Checkbook: Not explicitly stated as a numeric score (30 ratings provided) (30 ratings)
What patients say
Patients praise
- Efficient and fast service/short wait times
- Professional, kind, and attentive staff/providers
- Convenience of walk-in availability and hours
- Clear communication and thorough care from doctors
Common complaints
- Concerns regarding insurance verification and refusal of service
- Reports of perceived lack of empathy or unsympathetic communication from some staff/providers
- Inconsistency in medical assessment or follow-up instructions
In patients' words
"In my wildest dreams I did not experience such a caring, professional and kind staff, from the front desk to Dr. Gore to..."
— MapQuest/Yelp user review"I've had consistently great experiences at the Sutter Health San Mateo Urgent Care. The staff is always friendly, efficient, and professional."
— LocalityBiz user review"While there was no wait on a Wednesday afternoon, Dr J Wolgast was not very sympathetic to my UTI symptoms..."
— MapQuest/Yelp user review"when they check on my insurance they told me your insurance not working and they refused service to..."
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