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Eyeworks of San Mateo

Optometry • San Mateo, CA

★★★★★4.9/53,303 reviews across 2 platforms

Ratings by platform

  • Demandforce: 4.9/5 (2,901 reviews)
  • Yelp/Yahoo Local: 4.5/5 (402+ reviews)

What patients say

Patients praise

  • Professional, knowledgeable, and efficient staff
  • Dr. Lai and Dr. Sharon are described as competent and calm
  • Welcoming and friendly environment
  • Convenient downtown San Mateo location
  • Good for family eye care and pediatric patients

Common complaints

  • Occasional concerns regarding post-sale customer service improvements
  • Limited selection of frames noted by some patients

In patients' words

"Dr. Lai and team are everything you want for your optometrist. Excellent patient care, great tech, and a wonderful staff to help you with insurance costs and picking out the best frames for your face. Great with kids, too!"

— Eyeworks of San Mateo website testimonials

"Customer service needs some serious improvements especially in the post sale phase."

— Yelp reviewer (referenced in Yahoo Local)

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 10, 2026 — sources: [1][2][3][4][5][6][7][8].

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