Internal Medicine Doctors in San Mateo, CA - Sutter Health
Internal Medicine • San Mateo, CA
Ratings by platform
- Sutter Health Portal (Dr. Kelly A Fung): 4.9/5 (492)
- Sutter Health Portal (Dr. Cecilia Wan): 4.9/5 (672)
- Sutter Health Portal (Dr. Hema Shah): 4.9/5 (483)
- Sutter Health Portal (Dr. Richard Jordan): 5/5 (533)
- Sutter Health Portal (Dr. Bina Lu): 4.9/5 (335)
What patients say
Patients praise
- High star ratings for individual physicians on official portals
- Some patients report positive, tentative, and caring experiences with specific doctors
Common complaints
- Complex or problematic billing processes
- Difficulties with scheduling appointments and long wait times for availability
- Perceived lack of accountability or ineffective grievance processes
- Issues with communication between staff and patients
- Concerns regarding the cost of care and perceived overcharging
In patients' words
"If I could leave less than one star I would. This review is not about the Doctors, all that I have seen have been a tentative and caring. My issue is with their billing and scheduling."
— Better Business Bureau (Sutter Health)"There is an inadequate grievance and complaint process. When you are able to contact a patient advocate by leaving a phone message and receiving a return call, it’s only after days of playing phone tag that you speak to a rude and annoyed human being."
— Trustpilot (Sutter Health)More clinics in San Mateo
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Interstitial Lung Disease (ILD) San Mateo - UCSF Health
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San Mateo, CA Cardiologists | Sutter Health Doctors
Patients praise: High patient satisfaction ratings for individual cardiologists on the provider network site · Recognition for medical expertise and board certification.
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