San Mateo Medical Center
Primary Care • San Mateo, CA
Ratings by platform
- US News & World Report: 3/5
- MedicalRecords.com: 3.2/5 (121 reviews)
- Yelp: 2.0/5 (130 reviews)
- Seniors.fyi: 2.6/5 (109 reviews)
- Healthgrades
What patients say
Patients praise
- Some positive interactions with specific medical personnel (nurses and physicians)
- Facilities generally reported as clean
- Provides necessary public hospital services to the community
Common complaints
- Long emergency room (ER) wait times
- Administrative and communication issues (billing, scheduling, inter-departmental coordination)
- Perceived lack of empathy or poor communication from nursing and support staff
- Difficulty with phone access and appointment scheduling
- Navigation and parking difficulties for visitors
In patients' words
"Best ER I've had the honor of going to. The staff was caring and kind beyond all expectations even though It was really busy."
— MedicalRecords.com"The nursing staff are horrible. They care little about patients or their safety. The bureaucratic system for the emergency room is like a DMV."
— MedicalRecords.com"Long ER wait times, frequent billing mix-ups, and brittle communication between departments show up in numerous reviews."
— Seniors.fyiMore clinics in San Mateo
San Mateo Primary Care
Patients praise: High quality of physician care (Dr. Sangwan specifically praised) · Physicians are described as caring, supportive, knowledgeable, and patient.
Paul A. Diercks, DDS
Patients praise: professional and friendly staff · thorough examinations and clear explanations.
UCSF Health
Patients praise: Highly rated, knowledgeable, and compassionate pulmonology specialists focusing on ILD · Strong emphasis on attentive listening and clear communication with patients.
Eyeworks of San Mateo
Patients praise: Professional, knowledgeable, and efficient staff · Dr. Lai and Dr. Sharon are described as competent and calm.
Internal Medicine Doctors in San Mateo, CA - Sutter Health
Patients praise: High star ratings for individual physicians on official portals · Some patients report positive, tentative, and caring experiences with specific doctors.
San Mateo, CA Cardiologists | Sutter Health Doctors
Patients praise: High patient satisfaction ratings for individual cardiologists on the provider network site · Recognition for medical expertise and board certification.
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