San Mateo Medical Center
Primary Care • San Mateo, CA
Ratings by platform
- US News & World Report: 3 out of 5 stars (US News) (N/A)
- MedicalRecords.com: 3.2 out of 5 stars (121 reviews)
- Yelp: 2.0 out of 5 stars (130 reviews)
- Seniors.fyi: 2.6 out of 5 stars (109 reviews)
- Healthgrades: 66% (Patient Experience Rating) (N/A)
What patients say
Patients praise
- Some positive interactions with specific medical personnel (nurses and physicians)
- Facilities generally reported as clean
- Provides necessary public hospital services to the community
Common complaints
- Long emergency room (ER) wait times
- Administrative and communication issues (billing, scheduling, inter-departmental coordination)
- Perceived lack of empathy or poor communication from nursing and support staff
- Difficulty with phone access and appointment scheduling
- Navigation and parking difficulties for visitors
In patients' words
"Best ER I've had the honor of going to. The staff was caring and kind beyond all expectations even though It was really busy."
— MedicalRecords.com"The nursing staff are horrible. They care little about patients or their safety. The bureaucratic system for the emergency room is like a DMV."
— MedicalRecords.com"Long ER wait times, frequent billing mix-ups, and brittle communication between departments show up in numerous reviews."
— Seniors.fyiMore clinics in San Mateo
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