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Urgent Care at San Leandro Medical Center - Kaiser Permanente logo

Urgent Care at San Leandro Medical Center - Kaiser Permanente

Urgent CareSan Leandro, CA

★★★★☆3.5/5242 reviews across 2 platforms

Ratings by platform

  • Vivian Health (professional/staff perspective): 4.4 out of 5 stars (based on 29 reviews) (29 reviews)
  • MedicalRecords.com: 3.4 out of 5 stars (based on 213 reviews) (213 reviews)

What patients say

Patients praise

  • Professional, friendly, and welcoming staff members
  • Clean, well-organized, and easy-to-navigate facilities
  • Effective and attentive care during labor and delivery or specific procedures
  • Quick wait times reported for some urgent care visits

Common complaints

  • Billing and financial disputes, including unexpected emergency room charges
  • Concerns about staff responsiveness, rudeness, or being dismissive of symptoms
  • Frustration with triage processes and being misdirected between urgent care and emergency departments

In patients' words

"I had a horrible experience and horrible remediation with this Kaiser in particular. I was having heart issues and called Kaiser, a nurse said they thought I was having blood clots, and to go to urgent care to get checked for them. Urgent care said they can't do it... I was given a 325.00$ emergency bill."

MedicalRecords.com reviewer

"Kaiser San Leandro has been a great experience for me. The staff is always approachable, friendly, and very helpful. Most of my doctors have been wonderful. They are attentive, thorough, and caring during every visit."

LocalityBiz reviewer

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7].

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