Urgent Care at San Leandro Medical Center - Kaiser Permanente
Urgent Care • San Leandro, CA
Ratings by platform
- Vivian Health (professional/staff perspective): 4.4/5 (29 reviews)
- MedicalRecords.com: 3.4/5 (213 reviews)
What patients say
Patients praise
- Professional, friendly, and welcoming staff members
- Clean, well-organized, and easy-to-navigate facilities
- Effective and attentive care during labor and delivery or specific procedures
- Quick wait times reported for some urgent care visits
Common complaints
- Billing and financial disputes, including unexpected emergency room charges
- Concerns about staff responsiveness, rudeness, or being dismissive of symptoms
- Frustration with triage processes and being misdirected between urgent care and emergency departments
In patients' words
"I had a horrible experience and horrible remediation with this Kaiser in particular. I was having heart issues and called Kaiser, a nurse said they thought I was having blood clots, and to go to urgent care to get checked for them. Urgent care said they can't do it... I was given a 325.00$ emergency bill."
— MedicalRecords.com reviewer"Kaiser San Leandro has been a great experience for me. The staff is always approachable, friendly, and very helpful. Most of my doctors have been wonderful. They are attentive, thorough, and caring during every visit."
— LocalityBiz reviewerMore clinics in San Leandro
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