Mental and Behavioral Health Services
Mental/Behavioral Health • San Francisco, CA
Ratings by platform
- Birdeye (Kaiser SF Psychiatry): 1.4/5 (60)
- Birdeye (Bonmente): 3.5/5 (19)
- Yelp (Kaiser SF Psychiatry): 1.6/5 (54)
- WebMD (Dr. Andrew Chacko): 5.0/5 (1)
What patients say
Patients praise
- Highly personalized, empathetic, and transformational care from specific individual practitioners
- Professionalism, responsiveness, and organization reported by some patients in private practice settings
- Positive outcomes for individuals who successfully access consistent therapy or psychiatry
Common complaints
- Excessively long wait times for intake and follow-up appointments
- Difficulties navigating administrative and insurance billing processes
- Inadequate staffing levels and high clinician burnout/turnover rates
- Reports of safety concerns, violence, and poor oversight at specific inpatient facilities
- Structural barriers, including lack of culturally competent or specialized care for marginalized groups (e.g., transgender patients)
- Fragmented communication and insufficient case management to bridge care gaps
- Systemic failures leading to crisis-only care rather than preventative support
In patients' words
"Trying to navigate Kaiser Behavioral Health significantly exacerbated my already intense symptoms of depression and suicidality."
— Kaiser patient, public comment"I first reached out to Dr. Chacko for help with depression, anxiety, and ADHD. Now 4+ years later, I can say without hesitation that he has been a genuinely transformative force in my life."
— Patient review on WebMD"Former employees told reporters they were spat on, groped and at times left alone to break up fights, and they say managers often failed to intervene."
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