Zuckerberg San Francisco General Hospital and Trauma Center

Patients praise

• Availability of compassionate and nonjudgmental care from specific providers
• Effective and personalized treatment plans that successfully help manage conditions like ADHD and anxiety
• Evidence-based, accessible, and professional approaches to recovery in some settings

Common complaints

• Concerns regarding administrative support and billing practices, including unexpected fees and insurance disputes
• Reports of unsafe conditions, physical and sexual violence, and lack of staff intervention at specific facilities like Crestwood Healing Center
• Criticisms of clinical approaches, including perceived lack of empathy and rigid, unhelpful therapy structures
• Reports of unresolved complaints and lack of responsiveness in administrative or corporate communications