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Urgent Care - University of Utah Health

Urgent Care • Salt Lake City, UT

★★★★☆3.7/5437 reviews across 3 platforms

Ratings by platform

  • Birdeye: 3.8/5 (380 reviews)
  • Top Rated Local: 2.6/5 (34 reviews)
  • Yelp (via MapQuest): 3.5/5 (23 reviews)

What patients say

Patients praise

  • Quick service and timely care for some patients
  • Professional and kind interactions with many staff members
  • Effective medical care for specific issues like minor injuries
  • Efficient access to medical records

Common complaints

  • Perceived lack of compassion or bedside manner from some providers
  • Concerns about billing accuracy and insurance charges
  • Long wait times and accessibility issues at closing time
  • Frustration with ineffective treatment or failure to address symptoms
  • Perceived lack of professionalism from some staff members

In patients' words

"Every single staff member that helped me was amazing"

— Birdeye user review

"Our nurse and medical assistant were incredible, patient, and empathetic. However, our doctor... was rude, had no bedside manner, and rushed through the appointment..."

— LocalityBiz user review

"Inexperienced kids with no bedside manner run urgent care. Disjointed and non-compassionate care."

— Yelp user review via MapQuest

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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