Salem VA Medical Center | VA Salem Health Care | Veterans Affairs
Rheumatology • Salem, VA
Ratings by platform
- MedicalRecords.com / TrustReviewers.com: 4.2/5 stars (133 reviews)
- Momentary Labs (based on CMS HCAHPS data): 5/5 stars (397 surveyed patients)
What patients say
Patients praise
- High overall patient satisfaction ratings (often reported as 5 stars or above VHA averages)
- Strong positive feedback for nurse and doctor communication
- Efficient and clean facility environment
- High trust levels among Veterans served
Common complaints
- Difficulties with scheduling and contacting specific clinics, such as orthopedics
- Concerns regarding staff attentiveness and communication in certain departments (e.g., psychiatry, ER)
- Occasional dissatisfaction with administrative processes related to benefits and documentation
In patients' words
"I can't say enough about this VA hospital... At Salem you are treated like a member of their family."
— TrustReviewers.com"I have come across some really great people that work and volunteer there, for sure! At the same time, the psych dept could use some work!"
— MedicalRecords.comMore clinics in Salem
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