Salem Hospital

Patients praise

• Highly competent and attentive physicians with good bedside manner
• Positive experiences with scheduling urgent or same-day appointments for established patients
• Strong, long-term patient-provider relationships
• Effective clinical care for specific medical issues once seen

Common complaints

• Administrative disorganization and poor communication (e.g., appointment cancellations, lack of follow-up on test results)
• Perceived lack of compassion or rudeness from some staff members
• Difficulties with billing and insurance coordination
• Long wait times and perceived lack of efficient care coordination