Primary Care - Salem Hospital - Mass General Brigham
Primary Care • Salem, MA
Ratings by platform
- Mass General Brigham Doctor Profiles: 4.8-4.9 out of 5 stars (average for individual providers) (Varies (e.g., 157-194 ratings per provider))
What patients say
Patients praise
- Highly competent and attentive physicians with good bedside manner
- Positive experiences with scheduling urgent or same-day appointments for established patients
- Strong, long-term patient-provider relationships
- Effective clinical care for specific medical issues once seen
Common complaints
- Administrative disorganization and poor communication (e.g., appointment cancellations, lack of follow-up on test results)
- Perceived lack of compassion or rudeness from some staff members
- Difficulties with billing and insurance coordination
- Long wait times and perceived lack of efficient care coordination
In patients' words
"Dr Ayers has been my PCP for many years. She is one in a million... She really listens to me... I'm never rushed out the door & that in itself is so appreciated."
— Mass General Brigham Provider Profile (Dr. Kathleen Ayers)"I have been a patient at this provider for less than two months and so far I have seen they are disorganized, unaccountable, and uncaring."
— LocalityBiz (Salem Family Health Center Review)More clinics in Salem
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