Roanoke - Blue Ridge Cancer Care
Oncology • Salem, VA
Ratings by platform
- Birdeye (Google): 4.6/5 stars (based on 90 reviews for Dr. Suzan Merten) (90 reviews)
- Better Business Bureau (BBB): A+ rating (N/A (Not accredited))
What patients say
Patients praise
- Highly regarded nursing, lab, and support staff
- Many patients report compassionate care and positive treatment outcomes
- Physicians praised for being knowledgeable and responsive in many cases
- Effective coordination for multi-step treatment plans
Common complaints
- Poor bedside manner reported for some physicians
- Lack of communication, especially regarding phone messages and emails
- Administrative and scheduling issues, including long waits and overbooking
- Concerns regarding medical care quality and diagnostic accuracy in isolated cases
- Disengaged front desk staff
In patients' words
"The entire staff are kind and supportive. However, communication is quite lacking when it comes to leaving messages or emails and getting a response."
— LocalityBiz user review"The front desk staff at Blue Ridge Cancer Care Roanoke rarely even looked up from their computers to greet you... Dr. Merten had 0 bedside manner."
— Birdeye review for Dr. Suzan Merten"Everyone….the security guards, the staff and Dr Vile are so caring and friendly. They explain everything to our understanding. They sincerely care about you not only as a patient but a person."
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