Mental Health Care | VA Salem Health Care | Veterans Affairs
Mental Health Care • Salem, VA
Ratings by platform
- MedicalRecords.com: 4.2/5 (133 reviews)
- Rehab.com: 4.15/5 (~267 reviews)
- Momentary Labs: 5-star overall patient satisfaction rating (397 patient surveys)
What patients say
Patients praise
- Strong CMS/HCAHPS-style ratings reported by the VA (five-star rating; trust rating among surveyed Veterans).
- Positive feedback about aspects like nurse communication, doctor communication, cleanliness, and getting help when needed (CMS HCAHPS-based metrics).
- Some reviewers report good caring staff and responsiveness / appointment wait times.
Common complaints
- Complaints about mental health/psychiatry department and staff responsiveness in serious situations (e.g., alarms/door event).
- Bureaucracy and delays related to primary care, community care, patient advocate office, and obtaining letters/referrals; poor communication and having to repeatedly follow up.
- Experiences of difficulty contacting clinics/appointment management leading to frustration and occasional 'no show' risk.
In patients' words
""on 2 occasions when the alarm on the door went off (meaning someone might be attempting to hang themselves) it took way too long before any of them decided to go check it out""
— MedicalRecords.com review text (Salem VA Medical Center)""Endless bureaucracy, communication, lack of and leadership that either cannot or will not""
— Rehab.com review text (Salem VA Medical Center)""Great place for us veterans""
— Rehab.com review text (Salem VA Medical Center)""In addition to receiving a five-star rating from CMS this year, 93% of Veterans surveyed since January 2025 reported that they trust the Salem...""
— VA Salem Health Care news release (CMS hospital ratings)More clinics in Salem
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