Providers | Family Medicine - Salem Clinic
Family Medicine • Salem, OR
Ratings by platform
- Yahoo Local: 2.0 out of 5 stars (122 reviews)
- Yelp: Generally mixed to low based on aggregate data (122 reviews)
What patients say
Patients praise
- Several individual providers maintain high ratings for empathy, listening skills, and professionalism
- Some patients appreciate the efficiency and convenience of telehealth options, when available
- Positive experiences with helpful and friendly staff members in some instances
Common complaints
- Reports of incompetent or rude office staff, particularly regarding referrals, billing, and communication
- Concerns regarding organizational issues, including lost patient notes and referral errors causing delays in care
- Billing disputes and issues with financial policies or insurance processing
- Instances of negative patient-provider interactions, including feelings of not being heard or treated with empathy
- Public controversy regarding past policies or attitudes toward patients (e.g., breastfeeding incident)
In patients' words
"The staff at this clinic have been the most incompetent I have ever encountered. The operator and referral team do not seem to understand the difference between specialties."
— LocalityBiz Review"Dr R is empathetic and easy to talk to; suggests workable solutions based on patient. Staff is helpful and friendly and the video appointment platform easy to use."
— LocalityBiz Review"This clinic is absolutely unethical and disorganized. I have been going here since 2018 and have had ongoing issues with the office for family medicine, the "patient relations " department and billing."
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